Frequently Asked Questions

Contact and General Info

Contact & General Info

Email: shop@one.world
Phone: +44 (0) 208 974 2211
WhatsApp: You can also message us during office hours (Monday–Friday, 9am–4.30pm)

What are your opening hours?

Parsons Green store: Monday–Friday: 9am–6pm, Saturday–Sunday: 10am–6pm
Chessington Outlet / Head Office: Monday–Friday only: 9am - 4.30pm

How can I hear about new products or offers?

Stay connected with One.World. Sign up to our newsletter for first access to new arrivals, restocks, events, and exclusive promotions. You can join our community anytime via the sign‑up box located at the bottom of the page.

Where can I view your products in person?

Visit us at our Parsons Green store or Chessington Outlet. Full details are on our Visit Us page.

Delivery

How long does delivery take?

Delivery times are always specified on each product page at the time of ordering.
As a general guide:

Small items: 2-3 working days
Large, Fragile and Extra Large items: Up to 2 weeks, depending on location

Please see our Delivery and Return

Where do you deliver?

We deliver across the UK mainland only. This includes England, Scotland and Wales, but excludes Northern Ireland, the Channel Islands, the Isle of Man, the Isles of Scilly, and all other offshore or remote locations.

If you are based outside the UK mainland or would prefer to manage your own logistics, you’re welcome to arrange a collection or use a third‑party courier. Our team can provide the necessary collection details and support a smooth handover, so please get in touch and we’ll be happy to help.

Can I change my delivery address?

We’re happy to update your delivery address as long as your order hasn’t been dispatched. If it’s already on its way, we may still be able to help, though a courier re‑routing fee could apply and delivery may take longer. Please get in touch as soon as possible so we can make any changes before your parcel travels too far on its journey.

Why have I only received part of my order?

Your items may arrive separately if your order includes a mix of Large/Extra Large and smaller pieces, or if some products are on pre‑order.

We’ll always send what’s ready first so you can begin enjoying your new pieces as soon as they’re available.

How do I track my order?

For small items, once dispatched, you’ll receive a confirmation email with a tracking link and you'll receive further information from the carriers on its way. You can also track via the link here: Tracking

For Large and Extra Large items, our delivery partner will contact you directly to arrange a date and estimated time of delivery.

Do you offer assembly or furniture removal?

We offer an optional full assembly service for an additional £39, regardless of how many items require assembly. This service is only available for products marked as Full Assembly Required and will be available on the checkout page.

Products labelled as Simple Assembly typically require only minimal effort — for example, attaching drawer knobs or placing tops on coffee tables.

Each furniture item on our website is clearly flagged as either fully assembled, simple assembly, or full assembly required so you know what to expect before you order.

We do not currently offer old furniture removal.

Do you offer assembly or furniture removal?

We offer an optional full assembly service for £39 per basket, regardless of how many items require assembly. This service is only available for products marked as Full Assembly Required and includes delivery and assembly by our specialist team.

Products labelled as Simple Assembly typically require only minimal effort — for example, attaching drawer knobs or placing tops on coffee tables.

Each furniture item on our website is clearly flagged as either fully assembled, simple assembly, or full assembly required so you know what to expect before you order.

We do not currently offer old furniture removal.

Payment & Promotions

What payment methods do you accept?

We accept all major credit and debit cards, as well as Klarna, PayPal, Apple Pay, and One.World Gift Cards — giving you the freedom to choose the payment option that suits you best.

Please note that Klarna is offered subject to their own terms and eligibility checks.

How do I use a discount or promotional code?

If you have a promo code, you can enter it on the Checkout page beneath your order summary before completing payment. Just be sure to check the terms and expiry so you don’t miss out.

Please note, we cannot retroactively apply any discount or promotional codes once an order has been confirmed.

Orders & Returns

Do I need to create an account to order?

No — you don’t need an account to shop with us. Creating one simply makes future orders quicker and gives you easy access to your past purchases whenever you need them.

Can I add items to an existing order?

You can add to or change your order as long as it hasn’t been dispatched — just contact us as soon as possible. If it’s already on its way, regrettably we’re not able to amend it.

The item in my basket sold out — why?

Items aren’t reserved until your order is confirmed. We recommend checking out quickly to avoid disappointment.

Can I delay delivery of my order?

We aim to dispatch orders as quickly as possible and aren’t able to hold them for long periods. If you need a little flexibility, just get in touch — we’ll always do our best to help.

Can I return an item?

You can return any items within 30 days of delivery, provided the goods are in original condition and packing. You'll find full details on our Delivery & Returns page.

What if my item is damaged or faulty?

In the rate event your item arrives faulty or damaged, our team is here to look after you.

Please email shop@one.world with your order number and a photograph of the concern so we can review this for you straight away.

Once we’ve confirmed the fault, we’ll arrange the next steps for you

Product Info & Care

How do I care for my items?

You’ll find Product Care notes on each product page. Please refer to these to ensure you’re looking after your pieces correctly and keeping them in the best possible condition.

Can I get more product information?

If you need more information about a product, our team will be happy to help — just get in touch at shop@one.world with the product name or SKU, and we will be happy to help.

What does reclaimed wood mean?

Reclaimed wood is timber that has been salvaged and repurposed from its original life — often taken from old buildings, barns, or furniture. Because it has already lived a full story, the wood may show natural imperfections such as knots, weathering, colour variation, or small marks. These aren’t flaws; they’re part of the authenticity and charm that make each piece genuinely unique

Why does my item look slightly different from the photo?

Many of our pieces are handmade, hand‑finished, and/or crafted from natural materials. Subtle variations in colour, texture, or form are to be expected — they’re part of the charm and individuality that make each piece uniquely yours.

Sometimes, fabrics from different production batches may show slight variations.